How to Contact Customer Support and Get Help Fast

At Custom Bathroom Creations, we’re committed to providing fast and efficient support throughout your renovation. Whether you have a question, concern, or need an update, our team is here to help.

Here’s how you can reach us and get assistance as quickly as possible.

1. Best Ways to Contact Customer Support

Depending on the urgency of your inquiry, here are the best ways to get in touch:

📞 Phone Call (For Urgent Matters)
✔ Speak directly with our team for immediate assistance.
✔ Best for urgent issues, scheduling changes, or on-site concerns.
✔ If we miss your call, leave a message, and we’ll get back to you ASAP.

💡 Tip: Calling is the fastest way to get answers for time-sensitive matters.

📧 Email (For Non-Urgent Inquiries)
✔ Ideal for general questions, invoicing inquiries, or document requests.
✔ Expect a response within 1–2 business days.
✔ Include your name, project details, and any relevant information for a faster response.

💡 Tip: Emails are best for inquiries that don’t require an immediate response.

🌐 Client Portal (For Support Requests & Issues)
✔ Submit a support ticket if you need assistance with an issue.
✔ Best for post-renovation concerns, warranty claims, or service requests.
✔ Track your request and receive updates directly in the portal.

💡 Tip: The Client Portal ensures your request is logged and followed up efficiently.

2. When Should You Contact Support?

You should reach out to us if you need:

✔ A project update – If you need clarification on renovation progress.
✔ To reschedule or discuss site access – Let us know in advance if any changes are needed.
✔ Assistance with an invoice or payment – Our accounts team can help with billing inquiries.
✔ Help with a post-renovation issue – Use the Client Portal to report any concerns.
✔ General support or advice – We’re happy to answer any questions.

💡 Tip: The earlier you reach out, the quicker we can assist you.

3. What Happens After You Contact Us?

Once you’ve reached out:

✔ We’ll acknowledge your request and let you know who will be assisting you.
✔ If it’s a quick inquiry, we’ll provide an answer immediately.
✔ If it requires further investigation, we’ll update you on the expected resolution time.
✔ For support tickets, you’ll receive updates through the Client Portal until the issue is resolved.

💡 Tip: We aim to provide fast resolutions and keep you informed every step of the way.

Final Thoughts: Fast, Reliable Customer Support

✔ Multiple ways to contact us – Phone, email, or Client Portal.
✔ Response times vary – Call for urgent matters, email or log a ticket for non-urgent requests.
✔ We’re here to help – Whether it’s during or after your renovation, we’re committed to providing great service.

At Custom Bathroom Creations, we want your renovation experience to be smooth and stress-free.

Need assistance? Contact us today!