How to Spot Minor Defects and Report Them

At Custom Bathroom Creations, we take great care to ensure your new bathroom is completed to the highest standard. However, as with any renovation, minor defects may occasionally appear after completion.

Knowing what to look for and how to report issues ensures they are resolved quickly and efficiently.

1. What is Considered a Minor Defect?

A minor defect is a small issue that doesn’t affect the functionality of your bathroom but may need fixing for cosmetic or finishing purposes.

🚧 Common minor defects include:
✔ Small paint or grout imperfections – Minor gaps or uneven areas in grout or silicone.
✔ Tiny scratches on fixtures – Slight marks on vanities, mirrors, or tapware.
✔ Slight misalignment – Doors, drawers, or handles slightly off-centre.
✔ Loose fittings – Towel rails, hooks, or toilet roll holders needing adjustment.
✔ Sealant issues – Silicone not fully smoothed or needing a small touch-up.

💡 Tip: Some materials (like grout or timber) settle over time—if you notice a minor issue after a few days, it’s best to report it early.

2. How to Check for Minor Defects

Before reporting an issue, take a quick walkthrough of your new bathroom:

🔍 Check surfaces up close – Look for small paint chips, uneven grout, or sealant gaps.
🚰 Test plumbing fixtures – Run taps and flush toilets to ensure smooth operation.
🛠 Gently test fittings – Check that towel rails, shower screens, and handles are secure.
💡 Observe lighting & power – Ensure all power points and lights are working properly.

💡 Tip: Natural light can highlight small imperfections—check your bathroom during the day for the best visibility.

3. How to Report a Minor Defect

If you spot an issue, report it as soon as possible so we can address it quickly.

📝 Step 1: Document the Issue
✔ Take a clear photo or video of the defect.
✔ Write a brief description (e.g., "Grout missing in the bottom corner of the shower").

📩 Step 2: Submit a Ticket in the Client Portal
✔ Log into our client portal and submit a defect request.
✔ Attach photos and details for a faster resolution.

☎ Step 3: Wait for Our Response
✔ We’ll review the issue and schedule a time to fix it.
✔ If a replacement is needed (e.g., for a scratched fixture), we’ll arrange for a new part.

💡 Tip: Using the client portal ensures your request is logged and tracked properly.

4. How Quickly Will Defects Be Fixed?

We aim to resolve minor defects as quickly as possible, typically within:

✔ 1-2 weeks for minor touch-ups (grout, paint, sealant).
✔ Longer if a replacement part is needed (depending on supplier availability).

💡 Tip: Reporting defects early helps us schedule fixes faster, reducing any inconvenience.

5. What’s Not Considered a Defect?

Some issues may not be defects but natural characteristics of materials:

🔹 Grout and silicone curing – Some settling and shrinkage can occur as they dry.
🔹 Tile variations – Small differences in colour or texture are normal for natural stone or handcrafted tiles.
🔹 Water spots or streaks – Easily removed with proper cleaning.

💡 Tip: We provide aftercare instructions to help you maintain your bathroom and keep it looking brand new.

Final Thoughts: Keeping Your Bathroom in Perfect Shape

Spotting and reporting minor defects early ensures your bathroom remains in top condition. At Custom Bathroom Creations, we are committed to high-quality workmanship and customer satisfaction—so if you see something that needs fixing, we’ll take care of it promptly.

Need to report a minor defect? Log into the client portal and submit a request today!