How to Stay Informed: Understanding Progress Reports
Keeping You Updated Throughout Your Renovation
At Custom Bathroom Creations, we believe that clear communication is key to a smooth and stress-free renovation. That’s why we provide regular progress reports to keep you informed every step of the way.
Here’s how our progress updates work and what to expect during your bathroom renovation.
1. How We Keep You Informed
We provide updates through multiple channels, so you always know what’s happening:
✔ Phone or Email Updates – Regular check-ins from your project manager.
✔ Photo & Video Updates – If you’re not home, we can send visual progress reports.
✔ On-Site Walkthroughs – Key stages will be discussed during scheduled visits.
✔ Client Portal – If you need extra information, you can lodge a ticket at any time.
💡 Tip: If you prefer a specific communication method, let us know before work begins.
2. What’s Included in a Progress Report?
Each progress report gives a clear overview of what’s been completed and what’s next.
📅 Project Timeline: Updates on which stage we’re in and what’s coming up next.
🔨 Completed Work: A breakdown of what’s been done (e.g., demolition, tiling, fit-off).
🚧 Any Issues or Variations: If we uncover an issue, we’ll explain the next steps.
📸 Photos & Videos (if applicable): Visual proof of progress, so you can see the transformation.
📞 Action Required: If we need approvals or decisions from you, we’ll let you know.
💡 Tip: Our progress reports help avoid miscommunication and ensure everything stays on track.
3. Key Stages When You’ll Receive Updates
We’ll provide updates at these critical stages:
✔ After Demolition: To confirm the condition of the space and flag any hidden issues.
✔ After Waterproofing: Ensuring it’s completed and drying times are on schedule.
✔ During Tiling: Updates on layout, progress, and completion timelines.
✔ Before Fit-Off: Confirming final fixture installation and finishing touches.
✔ Final Walkthrough: A final update before we hand over your completed bathroom.
💡 Tip: If you ever need additional updates between these stages, just ask or lodge a ticket in the client portal.
4. How to Request Additional Information
If you have questions or need an update between reports, here’s how to reach us:
📞 Call the Project Manager – Best for urgent matters.
🌐 Lodge a Ticket in the Client Portal – If you can’t get in touch immediately, we’ll respond promptly.
💡 Tip: The client portal is the best way to track updates and communicate if you’re unavailable during work hours.
5. What If There’s a Delay or Issue?
If something affects the schedule, we’ll notify you immediately with:
✔ A clear explanation of the issue.
✔ Potential solutions and alternative options.
✔ Updated timelines if the schedule needs adjusting.
💡 Tip: Delays can sometimes happen due to material shortages or unexpected site issues, but we always work to resolve them quickly.
6. The Final Progress Report & Handover
Before we complete the project, you’ll receive a final progress update covering:
✔ A full walkthrough of the completed work.
✔ Any warranty details and aftercare instructions.
✔ Confirmation that the site has been fully cleaned and ready for use.
💡 Tip: If you notice anything after handover, you can lodge a support ticket in the client portal, and we’ll address it promptly.
Final Thoughts: Staying Informed Every Step of the Way
Our progress reports keep you updated so there are no surprises during your renovation. With regular updates, clear communication, and a client portal for extra support, we make sure your experience is as smooth as possible.
At Custom Bathroom Creations, we’re here to ensure your new bathroom is completed to the highest standard—on time and with full transparency.
Have questions about your renovation? Contact us today or log into the client portal for updates!