How to Update Your Contact or Billing Details

t Custom Bathroom Creations, we rely on accurate contact and billing details to ensure smooth communication, correct invoicing, and a seamless renovation experience. If your details change, it’s important to update us as soon as possible to avoid any delays or miscommunications.

Here’s how you can quickly and easily update your contact and billing information.

1. When Should You Update Your Details?

You should notify us if any of the following details change:

✔ Phone Number – So we can reach you for project updates.
✔ Email Address – To ensure you receive invoices, contracts, and progress reports.
✔ Billing Address – If your invoice needs to be sent to a different address.
✔ Payment Information – If you’re updating your preferred payment method.
✔ Emergency Contact – If someone else will be handling the renovation on your behalf.

💡 Tip: Keeping your details up to date helps avoid missed invoices, delays, or miscommunications.

2. How to Update Your Contact or Billing Details

You can update your information using the following methods:

📞 Call Us – Speak directly with our accounts or customer service team.
📧 Email Us – Send an email with the updated details.
🌐 Use the Client Portal – Log a support request to update your details.

💡 Tip: Always double-check that the details on your invoice and contract are correct when you first receive them.

3. What Happens After You Update Your Details?

✔ Our team will confirm your request and update our records.
✔ Any future invoices, project updates, and communications will be sent to the new contact details.
✔ If necessary, we will reissue any outstanding invoices with the updated billing information.

💡 Tip: If you don’t receive an update within 1–2 business days, follow up to ensure your request was processed.

4. What If I Need to Change the Name on My Account?

If the renovation is being managed by another person, such as a spouse, business partner, or property manager, we may need:

✔ Written confirmation from the original account holder.
✔ A revised invoice with the correct details.

💡 Tip: Let us know early if someone else will be handling payments or approvals during your renovation.

Final Thoughts: Keeping Your Information Up to Date

✔ Updating your phone, email, and billing details ensures smooth communication.
✔ You can update your details via phone, email, or the Client Portal.
✔ If another person is managing your renovation, let us know in advance.

At Custom Bathroom Creations, we’re committed to clear communication and a hassle-free renovation process.

Need to update your details? Contact us today!