Troubleshooting Issues After Renovation: Who to Call
What to Do If You Have Issues After Your Renovation
At Custom Bathroom Creations, we take pride in delivering high-quality bathroom renovations. However, if you experience any post-renovation issues, it’s important to know who to contact and how to get them resolved as quickly as possible.
Here’s a guide on common post-renovation issues and the best way to address them.
1. Common Post-Renovation Issues and Who to Contact
🔹 Minor Cosmetic Issues (Scratches, Marks, or Paint Touch-Ups)
✔ Who to call: Contact Custom Bathroom Creations via the Client Portal to log a support request.
✔ Solution: We’ll assess the issue and determine if touch-ups are needed.
💡 Tip: Small marks or scratches may occur during final fit-off—these are easily fixable.
🔹 Tapware or Fixtures Not Functioning Properly
✔ Who to call: If newly installed tapware, showerheads, or vanities are not working correctly, log a support ticket with Custom Bathroom Creations.
✔ Solution: We will inspect and arrange a repair or replacement if necessary.
💡 Tip: If the issue is related to manufacturer defects, warranty claims may apply.
🔹 Slow Drainage or Blocked Drains
✔ Who to call: First, check for hair or debris buildup in the drain.
✔ If the problem persists, contact a licensed plumber for further inspection.
💡 Tip: We recommend using a drain cover to prevent clogs from forming.
🔹 Leaks from Plumbing Fixtures
✔ Who to call: Log a support request with Custom Bathroom Creations.
✔ Solution: If the leak is due to the renovation work, we will arrange an inspection and repair.
✔ If the leak develops over time, a licensed plumber may be required.
💡 Tip: Turn off the water supply if a leak is significant to prevent water damage.
🔹 Grout or Silicone Cracking
✔ Who to call: Custom Bathroom Creations if it occurs shortly after the renovation.
✔ Solution: If grout or silicone cracks appear over time due to house settling, a re-application may be needed by a professional.
💡 Tip: Grout naturally expands and contracts over time, so minor cracks can be common.
2. How to Log a Support Request
If you experience any post-renovation issues, the best way to get assistance is by using our Client Portal.
🔹 Steps to Submit a Support Ticket:
1️⃣ Log in to the Client Portal.
2️⃣ Submit a detailed request with photos if applicable.
3️⃣ Our team will review and respond within 1–2 business days.
💡 Tip: Logging requests through the Client Portal ensures your issue is tracked and resolved efficiently.
3. When to Call a Professional
Some issues may not be covered under our renovation service but will require professional attention:
📞 Call a Licensed Plumber If:
✔ Your toilet or drains are consistently blocked.
✔ A water leak develops months after completion.
📞 Call an Electrician If:
✔ Power points or lighting fixtures stop working unexpectedly.
✔ There are any electrical issues related to bathroom lighting or exhaust fans.
💡 Tip: We can recommend trusted tradespeople if additional services are required.
Final Thoughts: Resolving Issues Quickly & Effectively
We aim to ensure your bathroom renovation is perfect, but if any issues arise, we’re here to help. Using the Client Portal ensures a quick response and resolution for any concerns.
At Custom Bathroom Creations, your satisfaction is our priority, and we’ll always work with you to ensure everything functions as expected.
Need to log a support request? Visit the Client Portal today!