Understanding the Warranty on Workmanship and Materials

At Custom Bathroom Creations, we stand by the quality of our workmanship and the materials we use. Your bathroom renovation is an investment, and our warranty coverage gives you peace of mind that your new space is built to last.

Here’s what’s covered under your workmanship and materials warranty, how to make a claim, and what to do if you experience any issues.

1. What Does the Warranty Cover?

🔹 Workmanship Warranty – Covers any defects related to installation, tiling, plumbing, waterproofing, and general construction.
🔹 Materials & Fixtures Warranty – Covers manufacturer defects in vanities, tapware, tiles, and fittings, as per supplier terms.

✔ If a problem arises due to faulty installation or poor workmanship, we will repair it at no cost within the warranty period.
✔ If a product or material is defective from the supplier, we will assist with the replacement process based on the manufacturer’s terms.

💡 Tip: Always follow the provided aftercare instructions to maintain your warranty coverage.

2. How Long is the Warranty Period?

⏳ Typical warranty periods include:

✔ Workmanship: Covered for  12 months, as per Australian building standards.
✔ Waterproofing: Typically 6.5 years, but varies based on materials used.
✔ Plumbing & Electrical: Coverage depends on licensed trade warranties (usually 12 months).
✔ Fixtures & Materials: Warranties vary per manufacturer (typically 1-10 years).

💡 Tip: If a product comes with a separate manufacturer warranty, keep your receipts for direct claims.

3. What’s Not Covered Under Warranty?

Some issues may not be covered under the warranty, including:

❌ Damage from improper use – Scratches, cracks, or stains caused by accidents or harsh cleaning chemicals.
❌ Wear and tear – Normal fading, grout discolouration, or silicone shrinkage over time.
❌ Water damage from misuse – Failure to maintain proper ventilation leading to mould growth.
❌ Issues caused by third parties – Repairs, modifications, or installations done by another contractor.

💡 Tip: Regular maintenance helps keep your bathroom looking brand new while preventing avoidable damage.

4. How to Make a Warranty Claim

If you notice an issue, follow these steps for a quick resolution:

📸 Step 1: Take clear photos/videos of the problem.
📝 Step 2: Note when the issue started and any relevant details.
📩 Step 3: Lodge a ticket in the client portal with your photos and description.
🔍 Step 4: We will assess the claim and schedule a time to inspect or resolve the issue.

💡 Tip: Reporting issues early prevents small problems from becoming bigger ones.

5. What Happens After You Submit a Claim?

✔ We review your request and confirm if the issue falls under warranty.
✔ An inspection is scheduled to assess the problem.
✔ If covered, we organise repairs at no cost within a reasonable timeframe.
✔ If not covered, we provide alternative solutions (e.g., supplier warranty claims or repair options).

💡 Tip: If a replacement part is needed, the timeline may depend on supplier stock availability.

6. Keeping Your Warranty Valid

To keep your warranty active, follow these care guidelines:

✔ Use non-abrasive cleaners on tiles, tapware, and fixtures.
✔ Avoid harsh chemicals that can damage grout and waterproofing.
✔ Ensure proper ventilation to prevent mould and moisture buildup.
✔ Report leaks or issues early to prevent further damage.

💡 Tip: We provide aftercare instructions to help you maintain your bathroom properly.

Final Thoughts: Peace of Mind with Every Renovation

Your warranty gives you confidence that your bathroom is built to the highest standards. At Custom Bathroom Creations, we take pride in our craftsmanship and ensure all materials used are quality-tested and reliable.

Need to make a warranty claim? Lodge a ticket in the client portal, and we’ll take care of the rest!