What Are Your Working Hours, and Do I Need to Be Home During the Renovation?
Our Working Hours & How We Access Your Home During Renovation
At Custom Bathroom Creations, we follow a structured schedule to ensure your bathroom renovation is completed efficiently and on time. We also understand that not every homeowner can be present during the renovation, which is why we use a secure lockbox system for access.
Here’s everything you need to know about our working hours and site access.
1. What Are Your Working Hours?
Our team operates during standard business hours to ensure a smooth workflow while minimising disruption to your daily routine.
🕒 Monday – Friday: 7:00 AM – 3:30 PM
🚫 Weekends & Public Holidays: No work unless previously arranged.
✔ Tradespeople may arrive at different times depending on the work scheduled for that day.
✔ Deliveries of materials and fixtures may also occur during these hours.
✔ We always notify you in advance if specific access arrangements are needed.
💡 Tip: If you have any schedule concerns, let us know so we can plan accordingly.
2. Do I Need to Be Home During the Renovation?
No, you don’t need to be home. To make the process as convenient as possible, we use a secure lockbox system to access your home.
🔹 How the lockbox system works:
✔ You provide a key at the start of the project.
✔ The key is stored securely in a lockbox on-site, accessible only to our authorised team.
✔ This allows our tradespeople to work efficiently without disrupting your schedule.
💡 Tip: The lockbox system ensures security while eliminating the need for you to be home during work hours.
3. How Do You Ensure My Home Stays Secure?
✔ Only authorised tradespeople have access to the lockbox.
✔ We follow strict site security protocols to protect your property.
✔ At the end of each workday, the site is locked and secured before leaving.
✔ The key is returned to the lockbox at all times when not in use.
💡 Tip: If you prefer to be home during specific stages of the renovation, we can discuss a schedule that works for you.
4. What If I Have Questions During the Renovation?
If you need to discuss any details while work is in progress, you can:
📞 Call or email our team – We’re available during business hours.
🌐 Use our Client Portal – Log a ticket if you need assistance.
👷 Speak to the project manager on-site – If you’re home and have a quick question, our team is happy to assist.
💡 Tip: We provide regular progress updates so you’re always informed, even if you’re not home.
Final Thoughts: A Hassle-Free Renovation Process
✔ You don’t need to be home during the renovation—our secure lockbox system allows for seamless access.
✔ Our working hours are Monday to Friday, 7:00 AM – 3:30 PM, with no work on weekends unless arranged.
✔ We prioritise security and clear communication to ensure a stress-free renovation experience.
At Custom Bathroom Creations, we make it easy for you to go about your day while we transform your bathroom.
Have questions about site access or working hours? Contact us today!