How to Communicate with Our Team On-Site
Learn the best ways to communicate with our team during your bathroom renovation to ensure a smooth and efficient process.
A successful bathroom renovation relies on clear and open communication between you and our team. Whether it’s discussing progress, raising concerns, or asking questions, knowing the right way to communicate ensures everything runs smoothly.
At Custom Bathroom Creations, we prioritise professionalism, transparency, and clear updates. Here’s how to effectively communicate with our team on-site during your renovation.
1. Who to Talk to On-Site
Depending on the stage of the renovation, different team members will be working in your home. Here’s who to communicate with:
👷 Project Manager – Your main point of contact for updates, questions, or concerns.
🔨 Tradespeople (Tilers, Plumbers, Electricians, etc.) – Focused on their work but can answer basic questions about their specific tasks.
📞 Office Team – Available for scheduling queries or urgent matters outside working hours.
🌐 Client Portal – If you’re unable to reach the project manager or office team, you can lodge a ticket in our client portal for a response.
💡 Tip: For important updates or requests, always speak directly with the Project Manager rather than individual trades.
2. The Best Ways to Communicate
To keep your renovation running smoothly, we recommend:
✔ Speaking with the Project Manager During On-Site Visits – They oversee the project and can provide clear answers.
✔ Using Email or Phone for Non-Urgent Queries – This ensures your questions are documented and addressed promptly.
✔ Lodging a Ticket in the Client Portal – If you can’t get in contact with the Project Manager or office team, our client portal allows you to submit a request for a follow-up.
✔ Scheduling a Check-In If Needed – If you have major concerns, we can arrange a time to go through them properly.
🚫 What to Avoid:
❌ Giving instructions directly to trades – This can cause confusion and disrupt the schedule.
❌ Last-minute changes without discussing them first – Variations need to be approved to ensure smooth progress.
💡 Tip: If you have a change request, discuss it as early as possible to minimise delays.
3. How We Provide Updates
To keep you informed, we provide:
📅 Regular Progress Updates – Either in person, via email, or phone.
📸 Photo & Video Updates – If you’re not home, we can send progress images.
🔔 Notifications for Key Milestones – We’ll let you know when major stages (e.g., waterproofing, tiling) are completed.
💡 Tip: If you prefer a specific method of communication, let us know at the start of the project.
4. Raising Concerns or Issues
If you notice something that doesn’t look right or have any concerns:
✔ Speak to the Project Manager as soon as possible – Most issues can be resolved quickly if raised early.
✔ Ask for clarification – Sometimes things look unfinished mid-renovation, but it’s part of the process.
✔ Document concerns if needed – If something seems wrong, take a photo and send it to the Project Manager for review.
✔ Lodge a Ticket in the Client Portal – If you can’t reach the team, the portal ensures your concern is logged and addressed.
🚧 Common Concerns & How We Address Them:
🔹 Mess & dust? We clean up daily, but some dust is unavoidable—barriers help reduce this.
🔹 Tiles not fully grouted? Some steps require drying time before the next stage.
🔹 Toilet or shower missing? Fit-off is one of the final steps—everything will be installed on schedule.
💡 Tip: If something looks unfinished, ask us first! Renovations involve multiple steps, and some areas may look incomplete before the final fit-off.
5. What to Expect at Project Completion
Before we hand over your finished bathroom, we will:
✔ Conduct a final quality check to ensure everything meets our standards.
✔ Walk through the finished space with you to address any last-minute questions.
✔ Provide aftercare instructions on cleaning, maintenance, and warranty details.
💡 Tip: If you notice any small touch-ups needed after completion, let us know within the agreed warranty period.
Final Thoughts: Open Communication for a Stress-Free Renovation
Clear communication ensures your renovation stays on track, on budget, and stress-free. At Custom Bathroom Creations, we keep you informed at every step and offer multiple ways to stay connected with our team, including our client portal for support requests.
Have questions about your upcoming renovation? Contact us today—we’re happy to help!