How to Provide Feedback and What Happens Next

At Custom Bathroom Creations, we value our clients' feedback—it helps us improve our service and ensures we continue delivering high-quality renovations. Once your bathroom renovation is complete, we encourage you to share your thoughts on the process, workmanship, and overall experience.

Here’s how you can provide feedback and what happens next.

1. How to Provide Feedback

We make it easy for you to share your experience in a way that suits you best:

🔹 Leave a Google Review

✔ A few minutes of your time helps future clients understand what to expect.
✔ Reviews also help local businesses like ours continue to grow.
✔ As a thank you, you’ll receive a free gift after submitting your review.

💡 Tip: You’ll receive a review request via email after completion with a direct link to leave feedback.

🔹 Speak with Our Team Directly

✔ If you prefer a one-on-one chat, we’re happy to discuss your experience.
✔ Share what you loved and where we can improve.
✔ We appreciate honest feedback—good or bad—it helps us grow!

💡 Tip: If there are any concerns or final touch-ups needed, let us know so we can address them promptly.

🔹 Submit a Ticket via the Client Portal

✔ If you notice any issues after completion, you can log a support ticket through our client portal.
✔ This ensures your concern is addressed quickly and recorded for tracking.
✔ Our team will respond promptly and arrange any necessary follow-ups.

💡 Tip: The client portal is the best way to raise non-urgent post-renovation concerns.

2. What Happens After You Provide Feedback?

📌 For Google Reviews:
✔ Your review helps future clients make informed decisions.
✔ You’ll receive your free thank-you gift for completing the review.

📌 For Verbal or Email Feedback:
✔ If there are any concerns, we will discuss solutions with you.
✔ Your comments help us improve our service for future projects.

📌 For Issues Logged via the Client Portal:
✔ Our team will assess the issue and schedule any necessary adjustments or fixes.
✔ You’ll be kept informed on progress and timelines.

💡 Tip: If everything is perfect, we’d still love to hear about what you enjoyed most!

Final Thoughts: Your Feedback Shapes Our Service

Your feedback is highly valued at Custom Bathroom Creations. Whether it’s a Google review, a direct chat, or a support ticket, sharing your experience helps us deliver the best renovation process possible.

We appreciate your time and look forward to hearing from you!

Have feedback to share? Contact us today or leave a Google review!