Using the Client Portal: How to Log a Support Request

At Custom Bathroom Creations, we want to make it simple and stress-free for you to get assistance during and after your renovation. Our Client Portal allows you to log a support request, track progress, and receive updates without needing to make multiple calls or emails.

Here’s a step-by-step guide on how to use the Client Portal for quick and efficient support.

1. What Can You Use the Client Portal For?

The Client Portal is designed to help you with:

✔ Project Updates – Check on the progress of your renovation.
✔ Reporting Issues – If you notice a problem, log a ticket for assistance.
✔ Post-Renovation Support – Request help for warranty concerns or minor adjustments.
✔ Billing & Payments – Get invoice details or ask about payment status.
✔ General Inquiries – If you have a non-urgent question, submit it through the portal.

💡 Tip: The Client Portal ensures your request is logged and tracked, preventing delays in getting a response.

2. How to Log a Support Request in the Client Portal

Follow these simple steps to submit a support ticket:

1️⃣ Log in to the Client Portal
✔ Use the login link provided after your renovation starts.
✔ Enter your username and password to access your account.

2️⃣ Navigate to the Support Section
✔ Look for the "Support" or "Help" tab in the menu.
✔ Click on "Submit a Request" or "Log a Ticket."

3️⃣ Fill Out the Support Request Form
✔ Select the category of your request (e.g., billing, post-renovation issue, general inquiry).
✔ Describe the issue clearly – Include as much detail as possible.
✔ Attach photos if needed – This helps our team assess the situation faster.

4️⃣ Submit Your Request
✔ Click "Submit" and wait for a confirmation message.
✔ You will receive a ticket number for tracking.

💡 Tip: Be as detailed as possible when describing your request—this helps speed up resolution.

3. How to Track Your Support Request

Once your request is logged, you can track updates in the portal:

✔ Go to the "My Requests" section to view your open tickets.
✔ Check the status of your request (e.g., Pending, In Progress, Resolved).
✔ Our team will provide regular updates and let you know when your issue is resolved.

💡 Tip: If you have additional details to add, you can comment on your ticket instead of submitting a new one.

4. What Happens After You Submit a Request?

Once your request is logged:

✔ We review your request – Our team assesses the issue and determines the next steps.
✔ You receive updates – We will keep you informed about progress via the portal.
✔ The issue is resolved – Once completed, the ticket will be marked as Resolved in your portal.

💡 Tip: If you haven’t received an update within the expected timeframe, you can reply to your ticket for a status update.

5. Need Further Assistance?

If you experience any issues with the Client Portal, you can:

📞 Call Us – For urgent matters.
📧 Email Us – If you have trouble accessing your account.

💡 Tip: The Client Portal is the fastest and most efficient way to get assistance without waiting on phone calls or emails.

Final Thoughts: Easy & Convenient Support

✔ The Client Portal is the best way to log and track support requests.
✔ You can request help with renovation issues, payments, or general questions.
✔ Our team will keep you updated every step of the way.

At Custom Bathroom Creations, we make it easy for you to get the support you need—when you need it.

Need to log a request? Access the Client Portal today!