What to Do If You Have a Billing Question

At Custom Bathroom Creations, we aim to keep our invoicing and payment process clear and straightforward. However, if you have a billing question or need clarification on an invoice, we’re here to help.

Here’s how to get in touch with our support team for quick and easy resolution of billing inquiries.

1. Common Billing Questions We Can Help With

If you’re unsure about any details related to your renovation invoice, we can assist with:

✔ Understanding your invoice – We’ll explain the breakdown of costs and payment stages.
✔ Verifying payment details – Double-checking bank details and payment instructions.
✔ Confirming payment status – Checking if a payment has been received or processed.
✔ Requesting an updated invoice – If there’s an error or you need a copy.
✔ Discussing payment concerns – If you’re experiencing delays or need assistance with timing.

💡 Tip: Checking your invoice carefully before making a payment helps avoid unnecessary delays.

2. How to Contact Support for Billing Inquiries

If you have a billing-related question, you can reach us in the following ways:

📞 Call Us – Speak directly with our accounts team for urgent inquiries.
📧 Email Us – Send your invoice question via email, and we’ll respond within 1–2 business days.
🌐 Use the Client Portal – Log a support request if you need assistance.

💡 Tip: Always have your invoice number ready when reaching out—it helps us assist you faster.

3. What Happens After You Contact Us?

Once you’ve reached out, here’s what you can expect:

✔ We’ll review your inquiry – Checking the details of your invoice and payment history.
✔ Provide a clear response – Whether it’s an explanation, update, or correction.
✔ Resolve any issues quickly – If there’s a mistake, we’ll reissue the invoice promptly.

💡 Tip: If you need to make a payment but have a billing question, contact us as soon as possible to prevent delays in your renovation schedule.

4. What If There’s a Payment Issue?

If you believe there’s a payment issue (e.g., incorrect amount, missing payment confirmation):

✔ Double-check your bank transfer details – Ensure the payment reference matches your invoice number.
✔ Confirm with your bank – Some payments take longer to process, especially on weekends or public holidays.
✔ Send proof of payment – If needed, email a screenshot or transaction receipt to our accounts team.

💡 Tip: Always allow 24–48 hours for payments to process before assuming an issue.

Final Thoughts: Hassle-Free Billing Support

✔ Our accounts team is available to assist with any billing questions or concerns.
✔ We offer multiple ways to contact us, including phone, email, and the Client Portal.
✔ Quick communication ensures your renovation stays on track without delays.

At Custom Bathroom Creations, we’re committed to making your renovation experience smooth and stress-free, including the billing process.

Have a billing question? Contact us today for assistance!