When and How to Reach Our Customer Support Team
Need Assistance? Here’s How to Reach Us
At Custom Bathroom Creations, we’re committed to providing a smooth and stress-free renovation experience. Whether you have a question, need an update, or require assistance, our customer support team is here to help.
Here’s how and when you can get in touch with us.
1. When to Contact Customer Support
You can reach out to us at any stage of your renovation if you:
✔ Need an update on your renovation schedule.
✔ Have a question about the renovation process.
✔ Experience any issues or concerns with the work.
✔ Require post-renovation support or minor adjustments.
✔ Want to provide feedback or discuss additional work.
💡 Tip: For urgent matters, we recommend calling during our support hours. For non-urgent queries, email or the client portal are the best options.
2. How to Contact Us
🔹 Call Us for Urgent Matters
📞 Phone: [Insert Contact Number]
🕒 Support Hours: Monday – Friday, [Insert Hours]
✔ Best for urgent queries requiring immediate attention.
✔ Speak directly with our team to resolve concerns quickly.
💡 Tip: If your call isn’t answered immediately, leave a message, and we’ll get back to you as soon as possible.
🔹 Use the Client Portal for Support Tickets
🌐 Client Portal: [Insert Portal Link]
✔ Best for non-urgent issues, such as minor touch-ups or general inquiries.
✔ Submit a support ticket that will be logged and assigned to the relevant team member.
✔ Receive updates on your request through the portal.
💡 Tip: This is the most efficient way to report concerns post-renovation.
🔹 Email Us for General Inquiries
📧 Email: [Insert Email Address]
✔ Best for general questions about your renovation.
✔ Receive a response within 1–2 business days.
✔ Attach photos or documents if needed for faster assistance.
💡 Tip: If your query relates to scheduling, include your project details to help us assist you quicker.
🔹 Speak to Your Project Manager On-Site
✔ If your renovation is underway, your project manager is your first point of contact.
✔ They can provide updates, answer questions, and resolve site-specific concerns.
💡 Tip: For quick questions, speaking with the on-site project manager can often provide immediate clarity.
3. What Happens After You Contact Us?
📌 For urgent phone inquiries: We’ll assist immediately or return your call ASAP.
📌 For client portal requests: Your ticket will be logged and assigned within 1 business day.
📌 For emails: We aim to respond within 1–2 business days.
💡 Tip: If an issue requires follow-up, we’ll provide regular updates until it’s resolved.
Final Thoughts: We’re Here to Help!
At Custom Bathroom Creations, we want your renovation experience to be as smooth and hassle-free as possible. Whether you prefer a quick call, an email, or using our client portal, we’re here to support you every step of the way.
Need assistance? Contact us today!